Terms and Conditions
Last updated: May 2026
1. Agreement to Terms
By accessing or placing an order through pupijoy.com ("the Site"), you agree to be bound by these Terms and Conditions. Please read them carefully before using our store. If you do not agree with any part of these terms, you may not use our Site.
2. About Pupijoy
Pupijoy is an Australian-based online dog toy store operating under Australian law. We sell dog toys and accessories through our Shopify-powered store, shipping worldwide to dog owners who want the best for their pets.
3. Products & Availability
We reserve the right to modify or discontinue any product at any time without notice. All products are subject to availability. We do our best to ensure product descriptions and images are accurate, however slight variations may occur between the product image and the actual item received.
Product colours may vary slightly due to screen display settings
Product dimensions are approximate and may vary slightly
We reserve the right to limit quantities of any product
Prices are displayed in Australian Dollars (AUD) and are subject to change without notice
4. Pricing & Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable. We accept payment via Shopify Payments, PayPal, and Afterpay. Payment must be completed in full before your order is processed and dispatched. We reserve the right to cancel any order where payment cannot be verified.
5. Orders & Fulfilment
By placing an order you confirm that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or where pricing errors have occurred. You will receive an order confirmation email immediately after purchase and a shipping confirmation email once your order has been dispatched.
6. Shipping
We offer free worldwide shipping on all orders. Delivery timeframes are estimates only and are not guaranteed. Pupijoy is not responsible for delays caused by customs, postal services, or circumstances beyond our control. For full details please refer to our Shipping Policy.
7. Returns & Refunds
We offer a 30-day return policy in line with Australian Consumer Law. If you are not satisfied with your purchase, please contact us at hello@pupijoy.com. For full details please refer to our Returns & Refunds Policy.
8. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
9. Intellectual Property
All content on this Site including but not limited to text, images, logos, graphics, and product descriptions is the property of Pupijoy and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Site without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by law, Pupijoy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products. Our total liability to you shall not exceed the amount paid for the product in question.
11. Privacy
We are committed to protecting your personal information. We collect and use your data only as necessary to process orders and improve your experience. For full details please refer to our Privacy Policy.
12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the Site following any changes constitutes your acceptance of the new terms.
13. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
14. Contact Us
If you have any questions about these Terms and Conditions please contact us at info@pupijoy.com. We aim to respond to all enquiries within 24 hours Monday to Friday.